Frequently Asked Questions
Everything you need to know about our handcrafted luxury jewelry.
How do I care for my John Hardy jewelry?
To maintain the brilliance of your jewelry, we recommend cleaning it with a soft polishing cloth. Avoid contact with harsh chemicals, perfumes, and chlorinated water, as these can damage the finish of precious metals and gemstones.
What is your shipping policy?
We offer complimentary standard shipping on all domestic orders over $250. Orders are typically processed within 1-2 business days, and you will receive a tracking number via email once your package has been dispatched.
Can I return or exchange my purchase?
Yes, we accept returns and exchanges for unworn items in their original packaging within 30 days of the delivery date. Please note that custom or engraved pieces are final sale and cannot be returned.
Do you offer a warranty on your products?
Every John Hardy piece is covered by a one-year limited warranty against manufacturing defects. If your jewelry requires repair due to a defect during this period, we will provide the service free of charge.
How do I determine my correct bracelet or ring size?
We provide a comprehensive sizing guide on our website to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for comfort, or you can visit one of our boutiques for a professional fitting.
Is John Hardy jewelry sustainably made?
Sustainability is at our core. We use 100% reclaimed silver and gold, and our gemstones are ethically sourced. We are also a certified member of the Responsible Jewellery Council (RJC).